Terms and Conditions for Gardeners Fulwell

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Fulwell. By making a booking, the customer agrees to these terms in full. They are designed to create a clear understanding of the service, the responsibilities of both parties, and the standards that apply to garden work carried out at residential or commercial premises.

For the purposes of these terms, references to “we”, “us”, and “our” refer to the gardening service provider, while “you” and “your” refer to the customer. These conditions apply to all routine and one-off gardening work, including maintenance, pruning, lawn care, hedge trimming, planting, clearance, and related tasks agreed in advance.

Any agreement made with Fulwell gardeners is subject to availability, site suitability, and the scope of the requested work. We aim to provide a professional and reliable service, but the final arrangement will always depend on the accuracy of the information supplied by the customer and the practical conditions at the property.

1. Booking Process

A booking is normally made after an enquiry, assessment, or discussion of the required work. The customer should provide clear information about the size of the garden, the type of work needed, access arrangements, and any known hazards or restrictions. This information helps us determine whether the job can be accepted and what resources may be required.

Once the details have been reviewed, we may provide an estimate or quotation. A quotation may be based on the information supplied, a visit to the property, photographs, or a combination of these. Where the job is more complex than first described, we reserve the right to revise the quote before work begins.

The booking is not confirmed until we have accepted the work and, where requested, received a deposit or written confirmation from the customer. A confirmed booking means that a date or time slot has been reserved for the service. If access is not possible on the agreed date, the booking may need to be rearranged and additional charges may apply where delay is caused by the customer.

2. Service Scope and Customer Responsibilities

The work carried out by Gardeners Fulwell will be limited to the tasks agreed in writing, verbally, or through the accepted quotation. Any additional work requested on the day must be agreed before it is undertaken and may incur extra charges. We are not obliged to complete work that falls outside the original scope unless we confirm this in advance.

The customer is responsible for ensuring that the property is safe and accessible for the work to proceed. This includes providing entry to the garden, securing pets, removing fragile items from work areas, and informing us of underground services, hidden obstacles, or protected plants that may affect the work. If the customer fails to do so, we are not liable for damage caused by undisclosed conditions.

We expect the customer to be available, or to have made suitable arrangements, where decisions are needed during the job. If instructions are delayed or unclear, the work may be paused until clarification is received. Time lost because of incomplete information, obstructed access, or restricted working conditions may be charged at the agreed rate.

3. Payments and Charges

All prices are stated in pounds sterling and, unless otherwise agreed, are subject to applicable UK tax rules. The amount payable will be the price confirmed in the quotation, the estimated charge based on time spent, or the revised price agreed before the work continues. Where the service is charged by the hour, the time recorded will reflect the actual time spent on site, including reasonable setup and packing away.

Payment is normally due on completion of the work unless a different arrangement has been confirmed in writing. For larger projects, repeat services, or bookings requiring materials to be purchased in advance, we may request a deposit or staged payments. Any deposit paid is used to secure the booking and may be non-refundable in line with the cancellation terms below.

We may accept payment by bank transfer, card, cash, or another method agreed beforehand. If payment is not received by the due date, we reserve the right to charge reasonable recovery costs and suspend further services until the outstanding balance has been settled. Late or failed payments may also result in the cancellation of future bookings.

Price Adjustments

From time to time, the cost of materials, waste handling, or additional labour may change. Where this affects a confirmed booking, we will explain the reason for any adjustment. We will not make arbitrary changes, but a revised charge may be necessary if the actual work differs from the original description or if hidden conditions increase the time or resources required.

4. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or rearrange a booking, please provide notice as soon as possible. Cancellations made with reasonable notice may not incur a charge, provided that no special materials have been ordered and no significant labour has already been committed to the job.

If you cancel at short notice, fail to provide access, or ask us to leave after arrival, we may charge a cancellation fee to cover lost time, travel, or preparation costs. Where a deposit has been paid, it may be retained in full or in part depending on the level of notice given and any expenses already incurred.

We may also reschedule a booking if weather conditions, safety concerns, equipment failure, or unforeseen circumstances make it impractical to carry out the service on the agreed date. In such cases, we will seek to offer an alternative appointment as soon as reasonably possible. We are not responsible for indirect loss caused by a necessary rescheduling.

5. Liability and Limitations

We will carry out all gardening work with reasonable care and skill. However, gardening services involve natural materials, living plants, and outdoor conditions that can be affected by weather, growth patterns, soil quality, and previous maintenance history. As a result, outcomes may vary and no guarantee is made that every plant, lawn, hedge, or turf area will respond in the same way.

We are not liable for pre-existing damage, defects, diseased plants, unstable structures, hidden pipes, underground cables, loose paving, or other conditions that were not reasonably visible or disclosed before the work began. If we identify a risk during the job, we may stop work in the affected area and inform the customer of the issue.

Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for any claim arising from the services shall be limited to the amount paid or payable for the specific work that gave rise to the claim.

Customer Property and Fixtures

We will take reasonable care around garden ornaments, outdoor furniture, lighting, planters, edging, and fixed installations. However, customers should remove or clearly identify any fragile, valuable, or sentimental items before work begins. We cannot accept responsibility for minor cosmetic marks, normal wear, or damage caused by items that were unstable, hidden, or unsuitable for the task.

6. Waste Regulations and Garden Waste

All waste generated during garden work, including cuttings, branches, soil, leaves, and other green waste, will be handled in accordance with applicable UK waste regulations. Where waste removal is included in the service, it will be transported and disposed of responsibly through approved routes and lawful methods.

The customer remains responsible for confirming whether any particular waste requires special handling. This includes materials that may be contaminated, mixed with household items, or otherwise unsuitable for standard green waste disposal. We reserve the right to refuse to remove waste that may pose a safety, legal, or environmental risk unless suitable arrangements have been made.

If waste removal is not included in the price, the customer is responsible for arranging lawful disposal. We may leave waste in a designated area on the property if this has been agreed in advance, but we will not dump, burn, or otherwise dispose of waste in a manner that could breach environmental or local authority rules. Any waste transfer documentation that is required will be prepared in line with legal obligations.

Where recyclable material can be separated from general garden waste, we may do so where practical. However, we are not obliged to sort waste beyond what is reasonably necessary for a standard service unless the parties have agreed a more detailed arrangement.

7. Materials, Plants, and Recommendations

Any plants, soil, fertiliser, mulch, or other materials supplied by us remain subject to availability and seasonal variation. If a particular item is unavailable, we may suggest a suitable alternative. Differences in colour, size, shape, or maturity may occur naturally and do not usually amount to a breach of contract.

Where the customer purchases materials independently, they remain responsible for checking that the items are suitable for the intended use. We are not responsible for poor performance caused by unsuitable plant choice, incorrect quantities, or defective third-party products supplied by others.

Any suggestion made by us regarding maintenance, planting, or treatment is provided in good faith based on general horticultural knowledge and the information available at the time. Such suggestions are not guarantees, as outdoor conditions can affect results in ways beyond our control.

8. Complaints and Service Issues

We aim to complete all work to a professional standard. If you have a concern about the service, you should raise it as soon as reasonably possible after the work has been completed. This allows us to review the matter promptly and, where appropriate, inspect the area or consider any remedial action.

We may request photographs, a description of the issue, or access to the property so that we can assess the concern properly. If a problem has arisen because of a misunderstanding about the agreed scope, weather after completion, or factors outside our control, we may not accept responsibility. However, we will always consider genuine concerns fairly and on their merits.

Any remedy offered will be proportionate to the issue identified. This may include corrective work, a partial refund, or no action where the service was delivered in line with the agreed terms and the complaint relates to factors outside our control.

9. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any applicable statutory rights that cannot be excluded by agreement.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

By booking or allowing work to proceed, you confirm that you have read, understood, and accepted these terms. They form the basis of the agreement between the customer and Gardeners Fulwell, ensuring that gardening services are delivered with clarity, fairness, and professional standards.